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Hi Driver,
We’ve received some questions about when to scan labels and what labels to scan for Walmart orders. Scanning customer labels occurs at both pickup and drop-off to help confirm the right order gets to the right customer. Double checking that each order has a label visible by scanning it before leaving the pickup site helps make deliveries go smoothly when you arrive at drop-off locations. To make deliveries quicker and more accurate, please keep labels attached to the packages.
Finding the labels to scan is easy – just look for labels showing the customer's name. You’ll find one customer label sticker per order. These are different than product barcodes on the items themselves.
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If a label won’t scan and isn’t accepted after entering it manually, double-check that you’re scanning the order label and not the product barcode. If you continue to experience issues with the order label or if you’re missing a package entirely, you can remove it from your trip by swiping up on the help option and following the applicable steps. The app will guide you through the rest of the way!
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Thanks,
Spark Driver™ Team
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FAQ
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What to do if I run into issues while scanning?
The app shows that I still have additional labels to scan. What can I do if I think I am missing a label or package?
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You can swipe up on the help option, tap Package/Bag Issue, and reach out to a store associate. They will help locate a missing label or package. If you need to remove a label, the app will guide you.
The barcode appears damaged, and I cannot scan it. How do I confirm that I have the correct package?
I do not think this package belongs to any customers on this trip. I’m getting an error and the name does not match any customers in this trip.
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